Refunds and Returns Policy

Refunds and Returns Policy

 

Here at The B Shop AU, we are fully committed to provide our clients with an outstanding and unforgettable service. If any of the items you purchased from The B Shop AU fail to meet your guarantee as a customer, we will provide the following solutions:

 

Replacements and Refunds

 

If the product your purchased presents a major functional problem, you can ask The B Shop AU for a replacement or full refund of your product. According to the Australian Competition and Consumer Commission, a product has a major problem when:

 

  • it has a problem that would have stopped someone from buying it if they’d known about it

  • it is unsafe

  • it is significantly different from the sample or description

  • it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed

 

If your product presents a major problem, simply contact us to arrange an immediate return stating if you wish to receive a replacement or refund on your purchase.

 

Once The B Shop AU receives your enquiry for a product refund or replacement, we will assess the situation based on the following factors:

 

  • type of product

  • how a consumer is likely to use the product

  • the length of time for which it is reasonable for the product to be used

  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable

  • We will not refund your product if the basis of your enquiry includes changing your mind about your purchase or finding a different product solution.

 

If we have reasons to believe that your enquiry does not meet these requirements, we have the right to refuse your enquiry.

 

Returning your Product

 

As customer of The B Shop AU, you have the right to return your product if you believe there is a major problem. Due to the size of our products, you are responsible for organising a reply paid service and/or postage with your preferred post service provider.

 

Our postal address for returns is:

806 / 16 Merivale Street
SOUTH BRISBANE QLD 4101

 

Once we receive the product we will assess the situation and get back to you in approximately one (1) business day after receiving.

 

For more information on your rights as a customer please visit the Australian Competition and Consumer Commission: https://www.accc.gov.au/consumers/consumer-rights-guarantees

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Refunds and Returns Policy

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ABN:​​​​ 96 359 140 670

AUSTRALIA