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We'd love to hear from you

AUSTRALIA



FAQ

1

​How do I

place an order?

To place an order with us simply go the product that you want to buy and click on "add to cart" then follow the prompts from the right hand side of your screen to the checkout section. 

2

Payment

& Shipping

We ship Australia wide and our shipping centre is located in South Brisbane, QLD. Generally, our shipping times vary from 2 to 5 business days depending on your location. 

 

For more information on delivery times please check our Shipping Information page

3

Secure Ordering

& Payment Options

We have partnered with some of the most secure e-commerce solutions available in the market to offer you a secure and reliable shopping experience. To order and pay for an item online simply go to the product of your choice and select “add to cart”. Then follow the prompts to finalise your purchase.

 

We do not store, share or keep your financial information under any circumstance. If you have concerns about your privacy online, please read our Privacy Policy or Contact Us with your queries.  

4

Returns

Refunds

If any of the items you purchased from The B Shop AU fail to meet your guarantee as a customer, please contact us to arrange a replacement or full product refund*. 

We encourage you to read the terms and conditions of our Refunds and Returns Policy to learn more about your customer rights. 

*subject to assessment from The B Shop AU as per Refunds and Returns Policy

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Privacy Policy

Refunds and Returns Policy

Shipping Information

ABN:​​​​ 96 359 140 670

AUSTRALIA